Repeat prescriptions may be requested in person, in writing, by fax (01242 253556) or online (see below) - but not by telephone. Please apply for access to Patient Services in person with two forms of ID, one photographic and proof of your address (if you wish to access your medical records in the future you will need to provide a bank statement also).
Repeat medications will have been arranged by your doctor and entered onto your computer record. With your prescription you will also receive a repeat order form. When you require further medication you should tick the items required on the form and return it to the surgery. Please allow two working days for prescriptions to be processed. During practice training days and over bank holidays this time may vary slightly. If you wish to receive your prescription by post, please include a stamped addressed envelope and allow extra time for it to reach you.
If you are on regular medication you may prefer to ask your pharmacy to do the ordering for you.
Please do not order your medication until you have no more than a 10 day supply left. Requests for early medication will be queried. For example, are you going on holiday? Have you lost some medication? Does the pharmacy owe you some pills? We will try and contact you so please make sure your contact details are up to date.
NB: Requests received before 12 noon (Monday to Friday) can be collected in two working days after 2.30pm
You can order your repeat prescriptions online via Patient Services.
If you already use Patient Services to book appointments, you will automatically be given access to your repeat prescriptions, however if you wish to register for access to your medical records you will need to call into reception with two forms of ID, one must be photographic, to complete a registration form.
We have now introduced a new prescription service called EPS (electronic prescribing service). Your prescription can now be sent electronically to your chosen pharmacy without the need for anyone to come into the surgery to collect it. If you wish to use this new, faster and more secure service please tell us when you request your prescription. You can type the name and address of your chosen pharmacy in the comments box on your repeat prescription screen or come into the surgery to complete an EPS request form or call us on 01242 519049 and we will update your records.